b-First was designed in cooperation
with Brooks Equipment and one of the fastest growing independent Fire & Safety
Equipment Distributors in the Carolinas. Working together we have developed and
field tested a system specifically designed to fit the needs of this industry.
b-First is made up of several parts that form the total system:
Take a look at the b-First demo and get an overview
of the system first hand.
- A pc based "application server" lets you maintain your customers, schedules,
products, prices, discounts, vehicles, service reps, and service items at
each customer site.
- The application server also prepares the files for download to the hand
helds and manages the communications between the hand helds and the server.
- A separate "shop system" can be set up on a pc in the shop to create work
orders, access work orders from the hand helds, modify work orders (adding
repairs, refills, etc.), and either complete the work order or send it back
to the hand held.
- The hand held system maintains the truck inventory, creates
and prints work orders (invoices), prompts for survey information, captures
customer signatures, tracks loaners and pickups, updates Customer file information,
and many other functions. In June Version 2 of the software adds bar code scanning and GPS routing to make your service reps even more efficient and effective.
- The b-First "Data Mart" is a complete data base
of every activity that occurs on the hand helds. It contains sales information,
inventory information, surveys, customer events, truck information, and all
other analysis and reporting data. From the Data Mart we create sales reports,
profitability reports, survey analysis, replenishment purchase orders, customer
pick up reports, customer call reports, and other important decision information.